First time with LAN CARGO
Welcome to LAN CARGO! This section is designed to help you find quick and specific answers to your questions related to products and services offered by LAN CARGO and its affiliates.
The Company offers clients air cargo transportation services from airport to airport. An efficient and modern fleet of cargo aircarft, as well as the cargo holds of passenger aircraft the Company has access to, provide the most comprehensive coverage between Latin America and the rest of the world.
How To Start Using LAN CARGO'S Services
1. Freight Forwarders
If you represent a freight forwarding company please contact the LAN CARGO’sOffice nearest to the place of origin.
2. Personal Shipments
Visit the section Personal Shipments where you will find information about:
a. Pets: Your pet can fly safely and reach quickly its final destination.
b. Relocation: Transport your personal belongings and furniture with LAN CARGO’s excellent and timely service.
c. Parcel: Send parcels to different cities around the world.
3. Solutions and Products:
Access the diverse Products and Solutions that LAN CARGO offers including:
a. General Cargo: Non-perishable goods that require special treatment.
b. Perishables: Cargo that maintains its original state for a short period, for example seeds, fruits, vegetables, fresh flowers, meats, among others.
c. Dangerous Goods: Cargo that requires special attention and must comply with various governmental requirements to be transported by air.
d. Pharmaceuticals: A comprehensive service that minimizes the time that the cargo is outside of the cold chain.
e. Live Animals: all kinds of animals are transported on domestic and international routes, following the highest standards of quality.
f. Charters and Special Projects: for customers that require a full or partial aircraft to ship cargo to places not regularly operated or those that need a more flexible schedule.
g. Courier: Provides preferential priority boarding on flights for customers specializing in parcel delivery.
h. Special Solutions: Find information about shipments of Valuable goods, Oversized cargo or Difficult to Handle cargo, Mail and; transportation of Human Remains.
Variety of Tools Offered
LAN CARGO offers several Shipping Tools that deliver relevant flight information, including:
a. Cut-off Times: Time limit when cargo must be received to be considered on the booked flight.
b. ULDs: Unit Load Devices. Standard items such as pallets or containers used to load cargo on the aircraft.
e. Freighter Calculations: This tool will assist you with the calculations of the "weight volume" (chargeable weight) of your cargo.
f. CO2 Calculator: Data on CO2 emissions of your cargo transported.
g. Insurance: Obtain information regarding cargo transfer policies.
h. Time and Weather: LAN CARGO offers local time and weather information of the main origin and destination cities.
Learn about the Domestic Routes
Learn the Status of your shipment
Use the E-tracking tool (online tracking)* to learn the status of your shipments in real time. To use this tool you must provide the air waybill number of the shipment.
* Applicable only to international shipments.
How can I access LAN CARGO's Private Area?
At LAN CARGO’s Private Area customers can Access their account, in addition to service details and sections, such as Onboard Freight Report, conduct an Advanced Search, and AWB Tracking and My Notifications.
To create an account, please contact your sales representative.
How to make a reservation
To make a reservation, contact your representative at the nearest LAN CARGO’s Office.
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